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Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. determines that Purchaser’s claim is valid, TimberTech will, at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products (not including the cost of its initial installation). Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential … Get a closer look at TimberTech products by visiting a local retailer or dealer. Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building Products 894 Prairie Avenue … Access a Claim. Create and submit a new warranty claim for your TimberTech product by following these three easy steps. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade   |. • Limited 10-Year Warranty for Metal Baluster Components of BuilderRail System • Limited 5-Year Warranty for DeckLites System To Make a Claim To make a claim under either warranty, purchaser or the transferee, must send to TimberTech, within the warranty period referred to above, a description of the claimed defect … This website uses cookies to improve your experience while you navigate through the website. It’s time to Go Against the Grain®. From research to installation and everything in between, we'll help you create your family's favorite new hangout. Purchaser may notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. We believe in beautiful homes — and that includes the planet. The TimberTech class action lawsuit states that the XLM decking fails in its intended purpose, and that TimberTech has failed to implement changes to their decking or warranty procedures to repair the defects, even though they received numerous customer complaints. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. File a Claim. Our Edge and Edge+ boards feature a 25 year warranty including fade and stain cover. Access a Claim. See our Legal Disclaimer page for all legal notices. Purchaser must provide proof of purchase, a description and photographs of the affected area of the … We believe a deck should stand the test of time. Click the link below to learn how to properly care for your Azek and Timbertech decking products. In the occasion that an issue does arise, we've made our online warranty claims easy and hassle-free. Obtaining Warranty Performance: If Purchaser discovers a defect in the TimberTech Products during the Term, Purchaser must, within thirty (30) days The installer was experienced, and I know it is the decking. After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Warranty Claims; Literature Center; Contact Us; FAQ; Live Chat; Product Safety; CLASS ACTION SETTLEMENTS. After several guests had tripped and fallen due to the severe continued cupping and warping; Mr. Sawyer initiated a formal request for warranty service due to defective building materials on May the 15 th 2012. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures … Reach us at 1-877-275-2935 Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Even the toughest decks can use a little T.L.C., so keep your deck looking dapper with our Care & Cleaning tips. care and cleaning link. Access your existing TimberTech warranty claim to get all your info right at your fingertips. Contact us through email and we'll respond within 48 hours. & Care. TIMBERTECH EARTHWOOD EVOLUTIONS FADE AND STAIN WARRANTY After reviewing all information, TimberTech will make a determination regarding the validity of the claim submitted. Create your profile and get the information you'll need to start using the free Deck Designer tool. Your warranty term begins on the date of your final payment. Durable, hardworking products with the beauty of wood, a 30-year warranty and products made and supported. It is mandatory to procure user consent prior to running these cookies on your website. Create a new warranty claim for your TimberTech product. The TimberTech 25-Year Limited Residential Warranty states that if TimberTech determines a Purchaser’s claim is valid, TimberTech will at its option, either replace the defective TimberTech Products or refund the portion of the purchase price paid by Purchaser for such defective TimberTech Products Also worth noting is Timbertech has a better warranty than Trex by 5 years which in some cases may counteract the very slight benefit of Trex. Alternatively, Purchaser may notify Manufacturer of a warranty claim using Manufacturer’s online warranty claim form process available at www.TimberTech.com. … Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … Limited Residential Warranty that applies to TimberTech alternative decking materials. TimberTech Edge ... will not be liable to the customer for any breach of Warranty unless the customer gives Niagara written notice of any claim for breach of Warranty within 30 days of the defect becoming reasonably apparent. ... Warranty Claim Center. Privacy Policy  |  Legal Disclaimer  |  Sitemap. Rest assured, we have you covered. These cookies do not store any personal information. Warranty Documents - English Expand. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech … Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. Want to call and talk person to person? Email. And we back that up with unprecedented warranties. Submit a warranty claim for a TimberTech product. Phone. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. This includes cleaning off mold, dirt, and pollen. This warranty is in addition to the standard Lifetime Residential Warranty that applies to AZEK Decking. We also use third-party cookies that help us analyze and understand how you use this website. Click the link below to learn how to properly care for your Azek and Timbertech decking products. Warranties Is My Item Under Warranty? This site uses cookies to ensure you get the best experience. What info is required to file a TimberTech Warranty claim? Limited Residential Warranty that applies to TimberTech alternative decking materials. com/warranty-and-care/claim-center/. At TimberTech, we know life's tender moments happen on our tough decks. Surface Flaking Class Action Settlement ... Warranty Claim; Product Safety; Natural Weathering; Class Action Settlements; More. If you have a material issue you will contact them first to start the warranty claim process. Is the TimberTech Warranty transferable? To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. Spark your creativity and start your personalized design plan. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. This category only includes cookies that ensures basic functionalities and security features of the website. TimberTech Terrain . AZEK®/ TIMBERTECH®DRYSPACE™WARRANTY 25-Year Limited Residential Statement of Warranty:This warranty is given to ether (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of AZEK®/TimberTech®DrySpace™ These cookies will be stored in your browser only with your consent. What Does Your Watch Warranty Cover? Alternatively, Purchaser may submit a warranty claim by contacting the Manufacturer in writing at the following address: AZEK Building … Standard TimberTech 25 Year Limited Residential Warranty. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 … Real inspiring. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. © 2018 AZEK Building Products. Learn about TimberTech's warranty & caring for your TimberTech products. Real people. Real projects. We stand behind our enduring, durable products. The Deck & Fence Company LLC 408 Headquarters Drive, Suite 1 Millersville, Maryland 21108 1-877-553-3623 Moreover, if you decide to sell your home, TimberTech’s decking warranty will be fully transferable to the new owner. Innovative technology, meet sustainable outdoor living. See how others have transformed their outdoor spaces. tional information. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Log in to the Deck Designer tool and access your account profile to start a new deck design or modify an existing deck plan. Of course, when you build the best products, backing them up is easy. What more could you want? PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty on stain … Our capped composite decking, EasyClean Reserve, features a 30 year warranty including fade and stain resistance. Make the best choice for your home. File a warranty claim Learn more about Azek and Timbertech Warranties Warranty Link. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”), of TimberTech TOPLoc ® … Necessary cookies are absolutely essential for the website to function properly. You also have the option to opt-out of these cookies. applicable warranty period, Purchaser must, within thirty (30) days from the discovery of the alleged defect, but no later than the end of the applicable warranty period, notify Manufacturer using TimberTech or AZEK’s online warranty claim form process available at Phone. At the completion of your deck, we submit all necessary documentation for your manufacturer warranty. Where Can I Get A Warranty Return Form? All Rights Reserved. All Rights Reserved. TimberTech makes it easy to find all the information you need to design, plan, and build your perfect deck. Answers to frequently asked questions about the Warranty and Claims Process. However, when it comes to their warranties, they state that a customer is responsible for cleaning their deck on a regular basis. This warranty shall not cover, and TimberTech shall not be All Claims: Purchaser, must no later than the end of the Term, notify Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech.com/warranty-and-care/claim-center/. File a Claim Online. Ⓒ 2020 AZEK Building Products. We stand behind our enduring, durable products. View the Warranty and Care information for TimberTech Decking and Railing products. If TimberTech determines that the Purchaser’s claim is valid, TimberTech will, at its sole option, … We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. They denied the claim and said it was an installation problem. Their warranties are quite similar including the restrictions that govern the warranties. This warranty is in addition to the standard TimberTech Limited 25 Year Limited Residential Warranty that applies to TimberTech alternative decking materials. Custom deck design software, 3D outdoor living spaces. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. The TimberTech Warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed. Both Trex and Timbertech claim their products are resistant to mold and mildew. We value our customers, and we are happy that we were able to work toward regaining your satisfaction with your TimberTech Decking. Don't have time to talk to someone? 5-Year Limited Lighting Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property at the time of installation, if different from the original purchaser (collectively hereinafter “Purchaser”) of TimberTech or AZEK Lighting Products (“Lighting Products”) … Manufacturer of a warranty claim using TimberTech’s online warranty claim form process available at http://timbertech. Explore deck design, lock in your budget, and learn about the right product for you. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. TIMBERTECH FENCESCAPE®WARRANTY 25-Year Limited Residential 10-Year Commercial Statement of Warranty:This warranty is given to the original purchaser, residential or commercial, as the case may be (“Purchaser”), of TimberTech FenceScape fencing products (“FenceScape Products”). Warranty. TimberTech reserves the right to request additional information in connection with the warranty claim. Contact us through email and we'll respond within 48 hours. At TimberTech, we know life's tender moments happen on our tough decks. Search for a contractor near you who can install TimberTech products. You will receive your warranty packet from them directly. The only difference between Timbertech and Trex is that Trex provides their customers a 25-year warranty for staining and fading whereas Timbertech offers their customers a 30-year warranty. Warranty & Care. Answers to frequently asked questions about the Warranty and Claims Process. EASY CLAIMS PROCESS: File a claim anytime online or by phone. In the occasion that an issue does … The only thing as enduring as our premium-performance decking? TimberTech Railing Systems and CONCEALoc warranty is twenty five (25) years. care and cleaning link. Obtaining Warranty Performance: Purchaser must do as follows in order to make a claim under this warranty: Claims Regarding Stain-Resistance: If the Purchaser is making a claim relating to the warranty … On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. Exclusions from Warranty Coverage: TimberTech® does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech® Products and/or failure to abide by TimberTech’s installation … Reach us at 1-877-275-2935 Don't have time to talk to someone? 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