crystal cruises refund problems

With a new zero money down 90-day option window, reduced deposits, closer-in final payments and relaxed cancellation terms, Crystal’s newly enhanced Crystal Confidence 2.0 invites travelers to dream big and plan their future travels with total confidence. ‘Whatever option our parent company pursues, it will allow Crystal to operate its business.”. | Opinion, ‘Below Deck’ captain Lee Rosbach shares news of son’s death, As Trump leaves office, South Florida is poised to become his new ‘MAGA’ capital. This is a manual process and, where our reservation and payment systems can handle a normal refund environment efficiently and smoothly, they were not designed to handle this volume in such a short period of time.”. Princess Cruises promised them a full refund of the missed days on the cruise beginning March 1, when the ship's itinerary began to change, plus a future cruise credit for 100% of missed time. All 2021-2024 Voyages by Ocean, River, Yacht & Expedition. How to book a cruise with points and miles, 21 tips and tricks that will make your cruise go smoothly, Cruise executives say they are in no rush to return to service, When will cruising resume? Now they’re battling with Crystal Cruises over a refund for the $30,000 they paid for a two-week Asian voyage that had been scheduled to set … Crystal Cruises. Call us at 800-338-4962 or inquire about a vacation here. In an email, an MSC Cruises spokeswoman blamed refund delays on “extraordinary circumstances related to the COVID-19 pandemic.”. Find detailed reviews of all Crystal cruise ships and destinations. Initial Viking River Cruises complaints should be directed to their team directly. The topic of cancelled cruise refunds has been hotly debated and a source of much upsets fro cruise passengers and, hopefully, this will help you understand the challenges, issues and process better – and make getting your refund simpler. In addition, it’s a joint venture partner in Resorts World Manila in the Philippines. “We annually sail more than 5 million guests. Get updates on the coronavirus pandemic and other news as it happens with our free breaking news email alerts. That includes Crystal Cruises, part of the Genting Group. Cruise lines willing to address criticism about the delays say they’ve been struggling to meet an unprecedented challenge. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Chris Chaimes, Carnival Cruise Lines’ chief communications officer, addressed the issues in an online discussion on brand ambassador John Heald’s Facebook page. Genting Hong Kong is the parent company of Crystal Cruises as well as two Asia-based cruise lines: Dream Cruises and Star Cruises. The company’s Dream Cruises brand has recently resumed short sailings out of Taiwan with a single vessel, the 1,856-passenger Explorer Dream. Find detailed reviews of all Crystal cruise ships and destinations. Broward has a curfew, but will you really get a ticket if you’re out late on New Year’s? Refund and insurance paid for antarctica trip in dec 2020 for my wife and myself. This is a big deal and a lot of money for people who have just lost their jobs. And the time after that, he was told within 90 days. It wasn't. Now, several cruise lines are saying it could take up to 90 days for a refund. We were all excited,” he said. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. These are the best credit cards for dining out, taking out, and ordering in to maximize every meal purchase. Knox, a resident of Tucker, Georgia, says he can’t imagine that MSC Cruises is having a cash-flow problem that would prevent it from processing refunds faster. She used The Platinum Card® from American Express to make the booking. Crystal Cruises LLC. Vaccine Q&A: Are flight attendants a priority? The company did not say how much cash it still had on hand. “This could be the catalyst for agents and their clients to think twice about putting down deposits or final payments” for Crystal trips, it quoted one top travel seller as saying. WATCH: Look out! Sims said her in-house Crystal travel advisor had not responded to any of her queries about the refund. In announcing that it had stopped making payments to creditors, the company said it hoped to negotiate a restructuring of its debt with the creditors. Royal Caribbean spokesman Jonathon Fishman said “a majority” of that company’s refund requests are taking less than 30 days. “We have canceled hundreds of cruises and provided tens of millions of dollars of refunds,” Robison said recently. It’s now been more than 100 days and the family is angry. SPONSORED: With states reopening, enjoying a meal from a restaurant no longer just means curbside pickup. A spokesperson for Crystal Cruises, Susan Robison, has told The Points Guy on multiple occasions that the line continues to process refunds as fast as it can but has struggled with the sheer volume of refund requests. The Better Business Bureau gives Royal Caribbean and Carnival its highest rating, A+, despite recording hundreds more complaints than the smaller MSC Cruises. Crystal Cruises LLC. It wasn't. Now they’re battling with Crystal Cruises over a refund for the $30,000 they paid for a two-week Asian voyage that had been scheduled to set … The topic of cancelled cruise refunds has been hotly debated and a source of much upsets fro cruise passengers and, hopefully, this will help you understand the challenges, issues and process better – and make getting your refund simpler. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. BOOK NOW & DEPOSIT LATER. “As we’ve said before, the volume of cancellations is something we have never seen, and frankly, could never have imagined,” Chaimes said. In contrast to Crystal, American Express has been “amazing” in its response, she said. Refund and insurance paid for antarctica trip in dec 2020 for my wife and myself. So our guests can easily do the math with regard to the millions of cancellations we have had to process (and continue to process).”, He blamed “small pockets of refunds” yet to be issued from spring cancellations on “some back end technical glitches where the refunds were literally stuck in a queue that we could not see.”, As a result, “we have had to go in and manually pull, sort and process them,” he said, adding “these were mostly transactions where guests had used multiple forms of payment or some group bookings.”. Crystal Cruise said refund would be applied to my credit card within 30-60 days. “It is important to understand that the company is not going out of business,” the Miami-based line said in the statement. It was to be a postponed birthday celebration. And when you do spend on dining, you should use a credit card that will maximize your rewards and potentially even score special discounts. Luxury cruise line Crystal Cruises has assured customers that it was still processing refunds as quickly as possible and that the problems of its parent company Genting Hong Kong did not spell trouble for the Miami, Florida-based cruise company. “They come in over our tips line and directly to me by email. “The company’s remaining available cash will be reserved to maintain critical services for the group’s operations, while the company will endeavor to negotiate a holistic debt restructuring solution,” Genting Hong Kong said in a statement late Wednesday to the Hong Kong stock exchange. Crystal Cruise said refund would be applied to my credit card within 30-60 days. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt . Sloan said he believes cruise line representatives who say the volume of refund requests has overwhelmed them. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Crystal cruises. Three months after the federal government ordered cruise lines to shut down, thousands of customers can’t get their money back for canceled trips. I’m seeing refund frustrations across multiple cruise lines on the message boards. Related: Cruise executives say they are in no rush to return to service. Travel agents and their customers also expressed worries about refunds they were owed for canceled sailings, given Genting Hong Kong had stopped paying its creditors. The company owed creditors nearly $3.4 billion as of July 31. Paid deposit of $18,049.5 including insurance on Nov 14, 2019, via Wayland Travel agency became mobile since then and canceled trip in May 2020 and requested refund. A majority ” of that company ’ s site, sloan said he believes cruise line 's finances. Now, several cruise lines have been hit hard financially in Recent months as they have the... 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